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Advantage Ceramics adheres to a set of core principles that guides each day’s operations. We like to make our clients aware of these principles since they play a major role in the high satisfaction ratings we receive:

1. Consistently Superior Quality: Our high quality work wins raves from our doctors. We earn compliments for the consistency of our quality, too. With the latest technology, the finest materials, and superior artistry, clients receive exceptional restorations with correct fit and shading, time after time. Our owners personally examine each case to make sure the contour, contacts, and margins are exact before we deliver the polished product. Clients see the difference, and patients do, too.
    

2. Time Saving Value: Doctors tell us we deliver an excellent value, especially with such high quality. Because we are uncompromising in our attention to detail, our clients receive superior aesthetics, function, and fit. As a result, they need less time to seat cases. Since time is money, that savings in time translates into higher productivity and higher net revenue.
    

3. Prompt and Reliable Turnaround: Our products are complete and ready for shipping within one to ten working days. As soon as a case is ready, we will schedule it for production, pour required models, and set the delivery date. If we have any questions about a prescription or requested delivery date, we call the client. The client will then receive the product on time.
    

4. Extraordinary Customer Service: We will travel to your office, and even the airport to make sure an order will arrive on time. Dentists’ time is valuable, and our efficiency and quality enables each dentist to keep phone calls and adjustments to the minimum. Clients get rapid and friendly responses to questions, plus innovative solutions to problem cases. For dentists who are happy with their current labs, we are confident they will be even happier with us. Patients will be happier, too.
    

5. Satisfaction Guaranteed: Once we accept a die, model, or impression, we stand behind our work. If a patient should need an adjustment to one of our products, we will repair or re-make the case free of charge, for any reason, any time for a full year from the date of invoice.

These principles are so important to us that clients find them stated in our literature, and clients often hear us reiterating the principles in our conversations.